These Terms of Service govern your use of the deskvora website and the purchase of items from our storefront. By placing an order with deskvora, you agree to these terms, which are structured to comply with applicable Canadian and European consumer protection regulations.
1. Orders and Fulfillment
When you place an order, you will receive an email confirmation. We manage the fulfillment process internally to ensure our standards are met. Upon dispatch, our system will automatically transmit tracking updates to the email address provided at checkout, allowing you to monitor the movement of your order through key transit stages.
2. Shipping and Risk of Loss
We partner with international carriers such as DHL, FedEx, and UPS to facilitate delivery to our customers in Europe. Our standard delivery window is 6–10 working days.
In accordance with European consumer protection regulations, the risk of loss or damage to the goods remains with deskvora until the items are physically received by you or a third party indicated by you, other than the carrier. Should an order exceed the standard delivery window, we will initiate an inquiry with the carrier. Based on the findings of such an inquiry, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement order.
3. Right of Withdrawal (European Customers)
Customers residing in the European Economic Area (EEA) possess a statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason. To exercise this right, please notify us of your decision to withdraw via email at wooden@deskvora.com.
4. Damaged or Defective Items
We strive to ensure our items arrive in optimal condition. If you receive an item that is defective or damaged, please contact our support team via email at wooden@deskvora.com within a reasonable timeframe after receipt.
To expedite your request, please provide photographic evidence of the damage. Upon verification of the provided evidence, we will process your request for a full refund or a replacement. For confirmed damaged or defective items, you are not required to return the goods to our Canadian facility.
5. Limitation of Liability
deskvora is committed to providing accurate service and high-quality items. To the extent permitted by law, our liability for any claim arising from your purchase shall be limited to the total amount paid for the item in question. We are not responsible for delays or failures in performance caused by circumstances beyond our reasonable control.
6. Governing Law
These terms are governed by the laws of Alberta, Canada. For European consumers, this does not supersede the mandatory consumer protection provisions of the country in which you reside.
7. Contact Information
For any inquiries regarding these terms or your orders, please contact us:
deskvora
8 Rogers Rd, Sylvan Lake, AB T4S 0J8, Canada
Email: wooden@deskvora.com
Phone: +1 4037556695