This policy outlines the procedures for refunds and returns at deskvora, structured to comply with Canadian and European consumer protection regulations.
1. Right of Withdrawal
For our customers in the European Economic Area (EEA), you possess a statutory right to withdraw from your purchase within 14 days of receiving your goods without providing a reason. To exercise this right, please contact us via email at wooden@deskvora.com.
2. Damaged or Defective Items
If an item you receive is found to be defective or damaged, please notify our support team via email at wooden@deskvora.com as soon as possible. To assist in the prompt resolution of your order, please provide photographic evidence of the damage.
Upon verification of the evidence provided, we will process a refund or dispatch a replacement item at our discretion. For confirmed damaged or defective goods, you are not required to return the items to our facility; the provision of photographic evidence is sufficient to initiate your claim.
3. Returns Procedure
If you choose to return an item under your Right of Withdrawal, please ship the goods to our registered office:
deskvora, 8 Rogers Rd, Sylvan Lake, AB T4S 0J8, Canada.
Please ensure that items are packaged appropriately for international transit. Customers are responsible for the safe return of goods to our Canadian facility.
4. Shipping Delays
We partner with international carriers, including DHL, FedEx, and UPS, to facilitate delivery, with a standard transit window of 6–10 working days. Our system automatically provides tracking updates to your registered email at key transit nodes. If an order exceeds this standard timeframe, we will initiate an investigation with the carrier. Based on the findings of this inquiry, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement order.
5. Refund Processing
Refunds are processed using the original method of payment utilized during the checkout process. We accept payments via Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and other electronic wallet services. Once a refund is approved, it will be initiated promptly; please note that the time required for funds to appear in your account depends on the policies of your financial institution.
6. Contact Us
For any inquiries regarding your order or our refund procedures, please contact our support team:
Email: wooden@deskvora.com
Phone: +1 4037556695
Address: 8 Rogers Rd, Sylvan Lake, AB T4S 0J8, Canada